What’s your return policy?
Please, please, please do ensure you give a full and current address that couriers can deliver to OTHERWISE the shipment will returned to our fulfillment partner and any reshipment will cost us money and reduce the amount we can donate to our chosen causes to encourage STEM education. It will also mean your delayed gratification and, of course, more fuel being burnt and just not helping our planet support all of us Earthlings.
RETURNS AND EXCHANGES
Life shows us that sometimes things don’t turn out as we would like! Sometimes when this happens we get a chance to put things right and it is the putting right that can count.
So, if you receive something from us that is damaged, defective or the wrong size then let us put it right for you.
We give you up to 3 months after delivery for you to get a refund or an exchange.
We believe that most people in the world are honest and good humans. Therefore we don’t require a return for a refund. However we would really appreciate it if you could donate the item to someone in need (feel free to let us know what you did with it) or at least recycle / reuse it in a way that does not contribute to landfill nor ocean or waterway pollution.
Simply email us (contact@Alltheus.com) with:
- the order number
- your phone number
- the reason for the refund or exchange request and photo of the item.
and we will be in touch to resolve the issue and / or provide a refund.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 4–5 business days
- Europe: 7–9 business days
- Australia: 3–15 business days
- Japan: 5–9 business days
- International: 11–21 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee may occur on some international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Please, please, please do ensure you give a full and current address that couriers can deliver to OTHERWISE the shipment will returned to our fulfillment partner and any reshipment will cost us money and reduce the amount we can donate to our chosen causes to encourage STEM education. It will also mean your delayed gratification and, of course, more fuel being burnt and just not helping our planet support us Earthlings.
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package was not left at the post office or at your neighbor’s, please do get in touch with us at: email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but to be fair to others we may have to ask you to cover the th re-shipping cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! This helps reduce the carbon footprint (a bit) but let us remember the big emitting industries include cement making, coal & metal mining and manufacturing rather than this sort of product fulfillment. THIS IS NOT AN EXCUSE of course just a reality check :-).
Check out our fulfillment partners Printful's production footage to see how some specific products are fulfilled.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.