When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 4–5 business days
- Europe: 7–9 business days
- Australia: 3–15 business days
- Japan: 5–9 business days
- International: 11–21 business days
[Covid-19] When will I get my order?
Please be aware that our fulfillment times may be longer than usual while the Covid -19 pandemic continues to periodically disrupt supply chains. From time to time government actions to reduce transmission may cause further delays to fulfillment or supply as distributors and shipping carriers grapple with the challenges of these actions to mitigate transmission and generally try to keep people safe.
It's difficult to predict the shipping times in the current environment but please contact us if you are experiencing a long delay at firstname.lastname@example.org.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee may occur on some international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package was not left at the post office or at your neighbor’s, please do get in touch with us at: email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but to be fair to others unfortunately re-shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! This helps reduce the carbon footprint (a bit) but let us remember the big emitting industries include cement making, coal & metal mining and manufacturing rather than this sort of product fulfillment. THIS IS NOT AN EXCUSE of course just a reality check :-).
Check out our fulfillment partners Printful's production footage to see how some specific products
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered has arrived damaged. To help us resolve this for you in a timely way, please email us at email@example.com within a weeks' time of the products arrival. Do please also supply photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!